Welcome to CustomGuitarAtelier.com. These Terms and Conditions govern your use of our website and the purchase of products and services from Custom Guitar Atelier. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.
1. General Use
By using this website, you confirm that you are at least the age of majority in your jurisdiction or are using the website under the supervision of a parent or legal guardian.
You agree to use this website only for lawful purposes and in a manner that does not violate any applicable laws, regulations, or third-party rights.
Custom Guitar Atelier reserves the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.
2. Products and Services
Custom Guitar Atelier offers custom-built guitars, stock instruments, related products, and other services through this website.
All products are subject to availability. We reserve the right to discontinue, modify, refuse, or limit any product, service, order, or feature at any time without notice.
We make reasonable efforts to display products, finishes, colors, specifications, and descriptions as accurately as possible. However, actual colors, textures, wood grain, materials, and final appearance may vary due to screen settings, photography, natural material variation, craftsmanship, and production methods.
3. Custom Orders
Custom-built instruments are made according to customer-selected or customer-requested specifications.
By placing a custom order, you acknowledge and agree that:
- Custom orders are made specifically for you
- Production may begin based on the specifications you provide
- Custom Shop orders are generally non-cancellable, non-returnable, and non-refundable, except where otherwise stated or required by law
- Final products may vary slightly from mockups, renderings, reference images, or descriptions due to materials, craftsmanship, availability, or necessary production adjustments
Custom Guitar Atelier reserves the right to make minor technical, structural, or aesthetic adjustments when necessary to ensure manufacturability, structural integrity, finish quality, or overall product consistency.
4. Pricing and Payment
All prices shown on the website are subject to change without notice.
By placing an order, you agree to provide current, complete, and accurate billing and payment information. We reserve the right to refuse or cancel any order if payment information is inaccurate, incomplete, unauthorized, or suspected of fraud.
Payments may be processed through third-party payment providers such as PayPal or other payment methods made available during checkout. By completing payment, you also agree to the terms and policies of the applicable payment provider.
Custom Guitar Atelier is not responsible for errors, delays, or security issues caused by third-party payment processors.
5. Shipping and Delivery
We ship using carriers that may include EMS Express Mail Service, China Post, USPS, UPS, and FedEx, depending on destination and customer selection during checkout.
Tracking and insurance are generally included with shipments. Estimated shipping or transit times are provided for reference only and are not guaranteed.
Custom Guitar Atelier is not responsible for delays caused by:
- customs clearance
- carrier issues
- weather
- incorrect shipping information
- remote delivery locations
- events beyond our reasonable control
For international orders, including Alaska, Hawaii, and APO/FPO shipments where applicable, customers are solely responsible for any import duties, taxes, customs fees, brokerage fees, or similar charges. The full value of the order may be declared on customs documentation where required.
Shipping Origin and Tracking
Custom Guitar Atelier custom-built instruments and certain products may be manufactured, assembled, or fulfilled through our production facilities and partners in China.
Orders are generally shipped from China using EMS (Express Mail Service) and other available carriers, depending on destination, package requirements, and shipping availability.
Once an order has been shipped, customers will receive a shipping confirmation email containing the applicable tracking number and tracking information, where available.
Customers may use the provided tracking number to monitor the progress of their shipment through the carrier’s tracking system.
Tracking updates are subject to carrier scanning procedures and may not update continuously while a shipment is in transit, customs processing, or transfer between carrier networks.
Estimated Delivery Time
Custom Guitar Atelier specializes in custom-built instruments that are made to order according to each customer’s specifications.
Handling / Production Time
Estimated handling and production time is generally 60–90 business days, depending on factors including:
- Custom specifications
- Build complexity
- Material availability
- Finishing requirements
- Parts sourcing
- Current workshop schedule
Production time begins after payment confirmation and final approval of specifications.
Transit / Shipping Time
Once shipped, estimated transit time is generally 15–30 business days worldwide, depending on:
- Destination country
- Shipping carrier
- Customs processing
- Local delivery conditions
- Seasonal shipping volume
Transit times are estimates only and are not guaranteed.
Total Estimated Delivery Time
The total estimated delivery time consists of:
Production / Handling Time: 60–90 business days
plus
Shipping / Transit Time: 15–30 business days
Estimated Total Delivery Time (Worldwide): 75–120 business days
Actual delivery times may vary depending on the complexity of the order, customs clearance procedures, carrier performance, weather conditions, holidays, remote-area delivery requirements, and other factors beyond our control.
6. Cancellations, Returns, and Refunds
Custom Shop Orders
Custom Shop orders are generally non-cancellable, non-returnable, and non-refundable, except in limited cases at our sole discretion or where required by law.
Stock Model Orders
Eligible non-custom or stock orders may be cancelled, subject to any applicable cancellation fee stated on the website or at checkout.
Eligible returns must be authorized with a valid Return Merchandise Authorization (RMA) and requested within the return window stated in our store policies.
Approved returns may be subject to:
- restocking fees
- return shipping costs
- inspection for condition
- deduction for missing parts, damage, wear, misuse, or insufficient packaging
Shipping charges, labor charges, custom setup charges, wiring modifications, pickup swaps, and similar service fees are non-refundable unless otherwise required by law.
Please review our Shipping, Returns, and Refund Policy for full details.
7. Customer Content and Custom Design Submissions
When placing a custom order, you may submit designs, images, logos, text, graphics, specifications, or other materials (“Customer Content”) for inclusion in your instrument or order.
By submitting Customer Content, you represent and agree that:
- You own or control all necessary rights, licenses, permissions, and authorizations to use and submit the content
- Your Customer Content does not infringe any copyright, trademark, trade dress, patent, or other proprietary or intellectual property right of any third party
- Your Customer Content does not violate any law, regulation, or third-party right
Custom Guitar Atelier does not verify ownership, legality, or authorization of any Customer Content submitted by a customer and is not responsible for doing so.
8. Prohibited Designs
Custom Guitar Atelier reserves the right to refuse, reject, pause, or cancel any order that includes content we determine, in our sole judgment, to be prohibited, unauthorized, infringing, misleading, offensive, or legally risky.
This may include, without limitation:
- trademarked names, logos, or brand identifiers
- copyrighted artwork or images without authorization
- celebrity likenesses or signatures
- branded artwork or protected visual elements
- designs that may create confusion with another company, brand, or product
- any content that may expose Custom Guitar Atelier to legal disputes, claims, or reputational harm
If prohibited content is identified, the order may be cancelled and any refund, whether full or partial, will be handled at our sole discretion depending on the order status and work already completed.
9. Customer Responsibility and Indemnification
You are solely responsible for all Customer Content and materials submitted with your order.
By placing an order, you agree to defend, indemnify, and hold harmless Custom Guitar Atelier, its owners, affiliates, employees, contractors, agents, and representatives from and against any claims, losses, liabilities, damages, costs, or expenses, including reasonable legal fees, arising out of or related to:
- any Customer Content you submit
- any alleged or actual infringement of intellectual property rights
- any unauthorized use of protected materials
- any claim, complaint, demand, dispute, or legal proceeding related to your submitted content or requested design
You accept full legal responsibility for the materials you provide.
10. Design Interpretation and Production Variations
Custom Guitar Atelier will make reasonable efforts to produce your requested instrument as accurately as possible. However, you acknowledge and accept that:
- wood grain, figuring, color, finish, and texture naturally vary
- actual product appearance may differ from digital mockups, renders, or reference photos
- hardware, electronic components, or specific materials may vary when substitutions are necessary
- slight differences in shape, contour, finish tone, inlay appearance, engraving, binding, or visual details may occur during production
Such variations are a normal part of custom manufacturing and craftsmanship and shall not be considered defects or grounds for cancellation, chargeback, or refund.
11. Portfolio, Website, and Marketing Use
Unless you notify us in writing before production begins, Custom Guitar Atelier reserves the right to photograph, record, and use images or video of completed instruments for lawful business purposes, including:
- portfolio display
- website content
- product listings
- social media posts
- advertising and promotional materials
If you request privacy before production begins, we will make reasonable efforts to honor that request, but confidentiality is not guaranteed unless expressly agreed in writing.
12. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, you agree to contact Custom Guitar Atelier and give us a reasonable opportunity to review and address the issue.
Initiating a chargeback without prior communication may result in:
- delay in dispute resolution
- submission of order records, communications, images, production records, and these Terms and Conditions to the payment provider
- refusal of future orders
- account review or purchasing restrictions
We are committed to resolving concerns fairly and promptly whenever possible.
13. Intellectual Property
All website content belonging to Custom Guitar Atelier, including but not limited to text, logos, branding, graphics, product descriptions, photos, page layouts, and design elements, is the property of Custom Guitar Atelier or used with permission and may not be copied, reproduced, distributed, modified, or exploited without prior written consent.
Nothing on this website grants any license or right to use any Custom Guitar Atelier intellectual property without express written permission.
14. Disclaimer of Warranties
This website and all products and services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.
Custom Guitar Atelier makes no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement, except as expressly stated in writing.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components.
15. Limitation of Liability
To the fullest extent permitted by law, Custom Guitar Atelier shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:
- use of or inability to use the website
- purchase or use of any product or service
- delays in shipping or production
- customer-submitted content
- loss of profits, business, goodwill, or data
In any case, Custom Guitar Atelier’s total liability shall not exceed the amount actually paid by the customer for the product or service giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.
16. Accuracy of Information
We aim to keep all website information accurate and up to date. However, we do not guarantee that all descriptions, specifications, pricing, availability, images, or other content on the website will always be complete, accurate, or current.
We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been submitted.
17. Third-Party Services and Links
This website may include links to third-party websites, tools, services, or payment providers. Custom Guitar Atelier does not control and is not responsible for the content, policies, security, or practices of any third-party website or service.
Your use of such third-party services is at your own risk and subject to their terms and conditions.
18. Privacy
Your submission of personal information through the website is governed by our Privacy Policy. By using this website, you acknowledge that you have reviewed our Privacy Policy.
19. Termination
We reserve the right to suspend, restrict, or terminate your access to the website or cancel an order at any time, without notice, if we believe you have violated these Terms and Conditions, applicable laws, or any rights of Custom Guitar Atelier or third parties.
Any provisions that by their nature should survive termination shall survive, including but not limited to indemnification, limitation of liability, intellectual property, dispute-related provisions, and payment obligations.
20. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws applicable in the jurisdiction where Custom Guitar Atelier operates, without regard to conflict of law principles.
You agree that any dispute arising out of or relating to these Terms and Conditions, the website, or any order shall be subject to the appropriate courts or legal forums in the applicable jurisdiction, unless otherwise required by law.
21. Contact Information
If you have any questions regarding these Terms and Conditions, please contact:
Custom Guitar Atelier
Website: CustomGuitarAtelier.com
Email: admin@customguitaratelier.com
Toll Free: 1 (800) 988-8340