CONTACT US

United States Office

1968 S. Coast Hwy #3196
Laguna Beach, CA 92651
United States

Toll-Free: 1 (800) 988-8340
Phone: +1 (520) 253-3353

Email

inquiries@customguitaratelier.com
admin@customguitaratelier.com

Philippines Office

Lot 2B Block 51 Sta. Clara Ave. Sta. Clara Subdivision Bacolod City 6100 Philippines

Phone: +63 998 850 7749

Business Hours

Mon – Sun 9:00 am – 5:00 pm

At Custom Guitar Atelier, we are committed to providing responsive, professional, and personalized customer support at every stage of your journey. Whether you have questions about custom specifications, order updates, payment options, shipping, or general inquiries, our team is here to assist you with clear communication and dedicated service. We believe that great craftsmanship should be matched by great support, and we aim to make every customer experience smooth, helpful, and dependable.

Frequently Asked Questions

Explore helpful information about our instruments, custom order process, shipping, returns, and policies.

To place a custom order, select your preferred specifications and enter any Customization Requirements in the text space provided. Then choose your payment option and complete checkout.

We accept PayPal and Bank Transfer and other payment methods made available during checkout.

Estimated shipping transit time is typically 15–30 business days, depending on your location. For custom-built instruments, production time is separate and may vary depending on the build details, materials, and current workload.

Yes, we ship worldwide, including the United States, Canada, Australia, Germany, the Netherlands, Belgium, the United Kingdom, New Zealand, Japan, South Korea, the Philippines, and other international destinations.

Yes. Tracking and insurance are generally included with shipments.

Yes, if applicable. Custom Guitar Atelier does not pay or reimburse import taxes, customs duties, or related fees. Customers are responsible for these charges where required.

Custom Shop orders are generally non-cancellable, non-returnable, and non-refundable because they are built to your requested specifications.

All orders are shipped directly from our manufacturing facility in China.

No. Shipping charges are non-refundable.

No. Charges for custom setups, pickup swaps, wiring modifications, and other labor-related services are non-refundable.

Unless you request privacy in writing before production begins, we may photograph and use completed instruments for portfolio, website, and marketing purposes.

After your order is received, it enters our review and production process based on the selected specifications. Once completed and shipped, tracking information will be provided when available.

For questions about orders, shipping, returns, or general inquiries, please contact us at:

inquiries@customguitaratelier.com

Custom Guitar Atelier custom-built instruments and certain products may be manufactured, assembled, or fulfilled through our production facilities and partners in China.

Orders are generally shipped from China using EMS (Express Mail Service) and other available carriers, depending on destination, package requirements, and shipping availability.

Once an order has been shipped, customers will receive a shipping confirmation email containing the applicable tracking number and tracking information, where available.

Customers may use the provided tracking number to monitor the progress of their shipment through the carrier’s tracking system.

Tracking updates are subject to carrier scanning procedures and may not update continuously while a shipment is in transit, customs processing, or transfer between carrier networks.

Available shipping carriers may include:

  • EMS (Express Mail Service)
  • China Post
  • USPS
  • UPS
  • FedEx

Send us an email




    Â