To place a custom order, select your preferred specifications and enter any Customization Requirements in the text space provided. Then choose your payment option and complete checkout.

We currently accept PayPal and other payment methods made available during checkout.

Estimated shipping transit time is typically 20–30 business days, depending on your location. For custom-built instruments, production time is separate and may vary depending on the build details, materials, and current workload.

Yes, we ship internationally, including Alaska, Hawaii, and APO/FPO destinations where service is available.

Yes. Tracking and insurance are generally included with shipments.

Yes, if applicable. Custom Guitar Atelier does not pay or reimburse import taxes, customs duties, or related fees. Customers are responsible for these charges where required.

Custom Shop orders are generally non-cancellable, non-returnable, and non-refundable because they are built to your requested specifications.

Eligible non-custom or stock model orders may be returned with prior authorization. A valid Return Merchandise Authorization (RMA) must be requested within seven business days of receiving the product.

No. Shipping charges are non-refundable.

No. Charges for custom setups, pickup swaps, wiring modifications, and other labor-related services are non-refundable.

Unless you request privacy in writing before production begins, we may photograph and use completed instruments for portfolio, website, and marketing purposes.

After your order is received, it enters our review and production process based on the selected specifications. Once completed and shipped, tracking information will be provided when available.

For questions about orders, shipping, returns, or general inquiries, please contact us at:

admin@customguitaratelier.com