At Custom Guitar Atelier, we are committed to delivering your order with care, clarity, and professionalism. Please review this Shipping Policy carefully before placing your order.

1. General Shipping Information

Custom Guitar Atelier ships both custom-built instruments and stock items to customers in the United States and internationally.

Available shipping carriers may include:

  • EMS (Express Mail Service)
  • China Post
  • USPS
  • UPS
  • FedEx

Available options may vary depending on destination, package size, service availability, and the shipping method selected during checkout.

2. Shipping Destinations

We ship to:

  • Continental United States
  • Alaska
  • Hawaii
  • APO/FPO addresses, where service is available
  • International destinations, subject to carrier and customs restrictions

If your location is unavailable at checkout or requires special handling, please contact us before placing your order.

Shipping Origin and Tracking

Custom Guitar Atelier custom-built instruments and certain products may be manufactured, assembled, or fulfilled through our production facilities and partners in China.

Orders are generally shipped from China using EMS (Express Mail Service) and other available carriers, depending on destination, package requirements, and shipping availability.

Once an order has been shipped, customers will receive a shipping confirmation email containing the applicable tracking number and tracking information, where available.

Customers may use the provided tracking number to monitor the progress of their shipment through the carrier’s tracking system.

Tracking updates are subject to carrier scanning procedures and may not update continuously while a shipment is in transit, customs processing, or transfer between carrier networks.

3. Shipping Method Selection

Customers may choose from available shipping methods during checkout, where applicable.

Shipping options shown at checkout are based on the shipping destination and available carrier services at the time of purchase.

Custom Guitar Atelier reserves the right to use an equivalent shipping service if necessary due to carrier limitations, logistics, service interruptions, or packaging requirements.

4. Tracking and Insurance

Tracking and shipping insurance are generally included with shipments.

Once your order has shipped, tracking information will be provided when available so you can monitor your package in transit.

Insurance coverage applies subject to the terms and limitations of the shipping carrier.

5. Estimated Delivery Time

Custom Guitar Atelier specializes in custom-built instruments that are made to order according to each customer’s specifications.

Handling / Production Time

Estimated handling and production time is generally 60–90 business days, depending on factors including:

  • Custom specifications
  • Build complexity
  • Material availability
  • Finishing requirements
  • Parts sourcing
  • Current workshop schedule

Production time begins after payment confirmation and final approval of specifications.

Transit / Shipping Time

Once shipped, estimated transit time is generally 15–30 business days worldwide, depending on:

  • Destination country
  • Shipping carrier
  • Customs processing
  • Local delivery conditions
  • Seasonal shipping volume

Transit times are estimates only and are not guaranteed.

Total Estimated Delivery Time

The total estimated delivery time consists of:

Production / Handling Time: 60–90 business days

plus

Shipping / Transit Time: 15–30 business days

Estimated Total Delivery Time (Worldwide): 75–120 business days

Actual delivery times may vary depending on the complexity of the order, customs clearance procedures, carrier performance, weather conditions, holidays, remote-area delivery requirements, and other factors beyond our control.Custom Guitar Atelier does not guarantee delivery by a specific date unless expressly agreed in writing.

6. Production Time vs. Shipping Time

For custom-built instruments, shipping time is separate from production lead time.

Production time may vary depending on:

  • build complexity
  • selected specifications
  • materials availability
  • finishing process
  • current workshop schedule
  • parts sourcing

Estimated lead times may be provided on the website, in product descriptions, or by request, but these are estimates and not guaranteed unless expressly stated otherwise.

7. Continental U.S. Customers

For customers located in the continental United States, we generally ship via:

  • EMS / China Post
  • UPS
  • FedEx

You may choose your preferred shipping option during checkout where available.

Tracking and insurance are included. Estimated transit time is typically 20–30 business days, depending on destination and carrier performance.

8. International, Alaska, Hawaii, and APO/FPO Customers

For customers located outside the continental United States, including international destinations, Alaska, Hawaii, and APO/FPO addresses, we may ship via:

  • EMS / China Post
  • USPS
  • UPS
  • FedEx

You may choose your preferred shipping option during checkout where available.

Tracking and insurance are included. Estimated transit time is typically 20–30 business days, depending on destination, customs clearance, and carrier handling.

9. Customs, Duties, and Import Fees

For international shipments and any shipment subject to import procedures, please note:

  • Custom Guitar Atelier does not pay or reimburse customs duties, import taxes, brokerage fees, VAT, tariffs, or other related charges
  • these charges are the sole responsibility of the customer
  • the full value of the order may be declared on customs forms where required by law or carrier policy

Customers are responsible for understanding and complying with the import rules, taxes, and fees applicable in their destination country or region.

Failure to pay required import charges may result in delays, non-delivery, return of the shipment, or other carrier/customs actions for which Custom Guitar Atelier is not responsible.

10. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Custom Guitar Atelier is not responsible for delays, failed delivery, additional shipping charges, or losses caused by:

  • incorrect or incomplete shipping information
  • address formatting errors
  • refusal of delivery
  • failure to claim a shipment
  • inability of the carrier to access the address provided

If an order is returned due to address errors or failed delivery, reshipping charges may apply.

11. Delivery Delays

While we aim to ship and deliver orders as efficiently as possible, delays may occur for reasons outside our control, including but not limited to:

  • customs processing
  • carrier delays
  • weather conditions
  • holidays
  • labor disruptions
  • remote-area routing
  • security inspections
  • incorrect address information
  • force majeure events

Custom Guitar Atelier shall not be liable for losses, damages, or claims arising from shipping or delivery delays beyond our reasonable control.

12. Lost, Damaged, or Missing Shipments

If your shipment arrives visibly damaged, or if you believe your shipment has been lost in transit, please contact us as soon as possible.

Where applicable, we may assist in initiating a carrier claim or reviewing the shipment status. However:

  • claim outcomes may depend on carrier investigation
  • insurance coverage is subject to carrier terms and conditions
  • customers may be required to provide photographs, packaging evidence, or delivery documentation

If a package is marked as delivered by the carrier but cannot be located, customers should first check with household members, neighbors, building management, or local delivery personnel before contacting us.

13. Refused, Unclaimed, or Undeliverable Shipments

If a shipment is refused, unclaimed, or returned as undeliverable, the customer may be responsible for:

  • return shipping charges
  • reshipping charges
  • customs return fees
  • carrier handling fees
  • any non-refundable service, labor, or shipping costs already incurred

Any refund related to an unclaimed or refused shipment will be handled in accordance with our Refund & Returns Policy and may be reduced by applicable costs and fees.

14. Separate Shipments

In some cases, parts of an order may ship separately due to:

  • product availability
  • packaging requirements
  • inventory location
  • parts sourcing
  • custom build workflow

Custom Guitar Atelier reserves the right to split shipments when reasonably necessary.

15. Risk of Loss

Risk of loss and title for products generally pass to the customer upon delivery to the shipping carrier, to the extent permitted by applicable law.

However, we will make reasonable efforts to assist customers with carrier-related delivery issues when possible.

16. Shipping Policy and Custom Orders

Because custom instruments are built specifically to the customer’s unique specifications, production timelines and shipping estimates are approximate. Reasonable delays related to manufacturing, sourcing, finishing, quality control, customs clearance, or international shipping do not constitute grounds for cancellation, refund, chargeback, or return, except where required by applicable law.

17. Related Policies

This Shipping Policy should be read together with our:

  • Terms and Conditions
  • Refund & Returns Policy
  • Privacy Policy
  • FAQ

By placing an order, you agree to all applicable website policies.

18. Contact Us

If you have questions regarding shipping methods, delivery status, transit times, customs, or special shipping requests, please contact:

Custom Guitar Atelier

Website: CustomGuitarAtelier.com

Email: admin@customguitaratelier.com