Custom Guitar Atelier is committed to providing a secure, reliable, and convenient checkout experience. Please review the following information before completing your purchase.
1. Accepted Payment Methods
We accept:
- Visa
- Mastercard
- American Express
- Other major credit and debit cards displayed at checkout
- Apple Pay
- Google Pay
All payments are processed in United States dollars (USD).
2. Secure Payment Processing
Payments are securely processed through Stripe using industry-standard security measures.
- Payment information is encrypted during checkout.
- Custom Guitar Atelier does not directly store your complete card details.
- Apple Pay and Google Pay may provide an additional layer of security through device authentication.
Customers can complete their purchases securely and with confidence.
3. Payment Authorization
When you place an order:
- Your selected payment method will be charged at checkout.
- You will receive an order-confirmation email after your payment has been successfully received.
- Production of your custom instrument will proceed according to the specifications confirmed in your order.
If your payment is declined, please verify your billing and card information, contact your bank, or try another accepted payment method.
4. Currency and Bank Fees
All prices and payments are processed in USD.
Your bank or card provider may charge currency-conversion or international-transaction fees. These charges are determined by your financial institution and are not collected or controlled by Custom Guitar Atelier.
5. Payment Verification and Fraud Prevention
Orders may undergo routine security screening to protect customers and prevent unauthorized transactions.
Custom Guitar Atelier reserves the right to temporarily hold an order, request additional verification, or cancel a transaction if fraudulent or unauthorized activity is suspected.
6. Order Confirmation
After successful payment, you will receive an email containing your order details.
If you do not receive the confirmation email, please check your spam or junk folder. You may also contact us for assistance.
7. Payment or Checkout Assistance
If you experience difficulty completing your payment, please contact our Customer Care Professionals. We will be happy to assist you with the checkout process.
8. Flexible Invoice Payments
Bringing your custom instrument to life should be exciting—not financially overwhelming. Our flexible invoice option lets you divide your purchase into manageable payments without an application, credit check, processing fee, or interest charged by Custom Guitar Atelier.
How It Works
Five Equal Invoices
Your total order amount is divided into five equal invoices. For example, an $800 custom guitar order would be divided into five payments of $160.
Production Begins at 20%
Your custom build enters production after the first invoice—just 20% of the total order amount—has been paid.
Choose Your Payment Schedule
The remaining four invoices can be paid within 30 days or scheduled throughout the production period. You may pay them individually, combine them into fewer payments, or use different credit or debit cards for separate invoices.
Balance Due Before Shipment
All five invoices must be paid in full before the completed instrument can be released for shipment. Once production, final quality checks, and payment are complete, your order will be prepared for delivery.
Start your custom build today with manageable payments designed around your budget.
Custom Guitar Atelier does not charge interest or financing fees for this invoice arrangement. Your card issuer may apply its own interest, currency-conversion charges, or other account fees.
9. Contact Us
Website: Contact Custom Guitar Atelier
Email: inquiries@customguitaratelier.com
By completing a purchase through customguitaratelier.com, you acknowledge and agree to this Payment Policy and our applicable Terms and Conditions, Shipping Policy, and Refund and Returns Policy.